Cancelling an order prior to despatch
If you wish to cancel your order please notify us by email to firstname.lastname@example.org before we have despatched the goods to you. If the goods have already been despatched the cost of delivery shall be borne by you.
Cancelling an order after delivery
You may cancel your order within 7 working days of delivery by emailing email@example.com or phoning 01299 252070 (9am – 4pm Mon-Fri).
If phoning to cancel an order you must also confirm cancellation of the order in writing via email or letter.
The following order details must be supplied:
Contact details (name, address, email address, contact number)
The date that you placed the order
Goods must be returned unused, as new, in saleable condition and with the original packaging. We cannot accept returned goods which do not meet these requirements.
Upon receipt of the goods any refunds will be reimbursed within 30 days. The cost of returning goods to us shall be borne by you
Returns Policy for faulty goods
If the goods are faulty, incorrect or damaged on delivery we will offer an exchange or refund as appropriate.
Method of Returning Goods
For goods that are delivered to you via Royal Mail we recommend that you obtain a certificate of posting for your records or by APC Courier service please return goods to the address specified on your delivery note. Please pack the delivery note with the goods to be returned.
Please note: A refund of the initial and return delivery charge will only be given in the instance of incorrect, damaged or faulty goods.
Packaging – please ensure that the goods are suitably packaged to prevent damage in transit.
When returning goods please state the reason for return on the delivery note and whether a refund or replacement is requested. Please pack the delivery note with the item to be returned.