Congratulations to our feedback survey winner, Verona filled in our email survey sent out in June, over 1000 surveys were completed helping us to improve and fine tune our service to you online.
You told us :
28% of our online customers are aged 45-54
80% of our online customers are Female
7.5% of customers completing the survey came from the Northfield area – well done you guys !!
The majority of pets owned were dogs – topping 65% with cats at 43% small animals – 24% & Fish 19%
A whopping 40% of customers said they disliked shopping online with 80% of customers shopping at their local Just for Pets. We are working on improving our online service all the time making it easier and more convenient to shop online, but appreciate that you love our stores with their personal touch and great advice !
Overall you rated your online shopping experience with Just for Pets : Good – 29% Very Good – 30% Excellent – 25%
The biggest thing on your wish list was to use and redeem your Just for Pet Reward card online we are working really hard to achieve this and will keep you posted.
Thank you to all entrants for participating, unfortunately due to surgery Verona was unable to collect her £50 Just for Pets Gift Vouchers in person so her son Donavon Briggs kindly picked them up from Bentley Bridge. We hope Verona & her pets enjoy spending them. Watch out for our next competition coming soon !